The impact of the Internet on travel agencies

Authors

Rob Law, The Hong Kong Polytechnic University
Kenith Leung, Technological and Higher Education Institute of Hong Kong, Vocational Training CouncilFollow
Rjames Wong, The Hong Kong Polytechnic University

Document Type

Journal Article

Publication Date

2004

Keywords

Leisure activities, International travel, Tourism, Internet, Online databases, Hong Kong

DOI

10.1108/09596110410519982

Abstract

This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution channels were analysed. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Tourists also agreed that more information could be found through the Internet. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future.

Source Publication

International Journal of Contemporary Hospitality Management

Volume Number

16

Issue Number

2

First Page

100

Last Page

107

Recommended Citation

Law, R.,Leung, K.,& Wong, R. (2004). The impact of the Internet on travel agencies. International Journal of Contemporary Hospitality Management, 16 (2), 100-107. http://dx.doi.org/10.1108/09596110410519982