Understanding organizational citizenship behavior from a cultural perspective: an empirical study within the context of hotels in Mainland China
Chinese values, Organizational citizenship behavior, Leader -- Member exchange, Organizational commitment, China's hospitality industry, Structural equation modeling
Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over the past two decades. Nevertheless, there are significant issues yet to be addressed and resolved, one of which relates to the influences of cultural values on such voluntary behaviors. In view of the importance of OCB in meliorating hotel service and cultivating customer loyalty, the current study seeks to investigate a possible mechanism through which Chinese values (CVs) may function on employee citizenship behaviors within the hotels in Mainland China. The research questions focus on whether CVs have a direct impact on OCB and its verified antecedents, leader–member exchange (LMX) and employee organizational commitment (OC). Eventually, the research findings have verified the conceptual model and confirmed all the postulated linkages among the constructs under study.
International Journal of Hospitality Management
Wang, J.,& Wong, C. (2011). Understanding organizational citizenship behavior from a cultural perspective: an empirical study within the context of hotels in Mainland China. International Journal of Hospitality Management, 30 (4), 845-854. http://dx.doi.org/10.1016/j.ijhm.2011.01.005