Understanding organizational citizenship behavior from a cultural perspective: an empirical study within the context of hotels in Mainland China

Document Type

Journal Article

Publication Date

2011

Keywords

Chinese values, Organizational citizenship behavior, Leader -- Member exchange, Organizational commitment, China's hospitality industry, Structural equation modeling

DOI

10.1016/j.ijhm.2011.01.005

Abstract

Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over the past two decades. Nevertheless, there are significant issues yet to be addressed and resolved, one of which relates to the influences of cultural values on such voluntary behaviors. In view of the importance of OCB in meliorating hotel service and cultivating customer loyalty, the current study seeks to investigate a possible mechanism through which Chinese values (CVs) may function on employee citizenship behaviors within the hotels in Mainland China. The research questions focus on whether CVs have a direct impact on OCB and its verified antecedents, leader–member exchange (LMX) and employee organizational commitment (OC). Eventually, the research findings have verified the conceptual model and confirmed all the postulated linkages among the constructs under study.

Source Publication

International Journal of Hospitality Management

Volume Number

30

Issue Number

4

First Page

845

Last Page

854

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