Title

Measuring the performance of property management companies in highrise flats

Document Type

Journal Article

Publication Date

2016

Keywords

Performance measurement, Property management, Residential buildings, Building quality index, Logic model, Property management companies

DOI

10.1108/F-06-2014-0056

Abstract

The complex nature of multi-ownership, multi-storey buildings requires the services of property management companies (PMCs). Naturally, homeowners favor PMCs with good performance. Yet, their performances vary. The purpose of this paper is to measure the performance of PMCs in managing high-rise flats using the logic model as the contextual framework with its indicators adapted from the building quality index (BQI) scheme.

Source Publication

Facilities

Volume Number

34

ISSN

0263-2772

First Page

161

Last Page

176

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