Measuring the performance of property management companies in highrise flats
Performance measurement, Property management, Residential buildings, Building quality index, Logic model, Property management companies
The complex nature of multi-ownership, multi-storey buildings requires the services of property management companies (PMCs). Naturally, homeowners favor PMCs with good performance. Yet, their performances vary. The purpose of this paper is to measure the performance of PMCs in managing high-rise flats using the logic model as the contextual framework with its indicators adapted from the building quality index (BQI) scheme.
Ho, D. C.,& Liusman, E. (2016). Measuring the performance of property management companies in highrise flats. Facilities, 34, 161-176. http://dx.doi.org/10.1108/F-06-2014-0056